We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange,
(i) the purchased item should be unused and in the same condition as you received it,
(ii) the item must have original packaging,
(iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange.
Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Refund Policy
Once the refund request is approved, The Refunded Amount will be processed and credited within 7-10 business Days to the original mode of payment.
At Zeta Seatings Solutions, we aim for 100% customer satisfaction. Please review our refund and cancellation policy below:
Order Cancellation: You can cancel your order within 24 hours of placing it. After this period, cancellations may not be accepted as production may have already commenced.
Refund Process: If your order is eligible for cancellation, the refund will be processed within 7-10 business days, and the amount will be credited back to your original payment method.
Non-refundable Items: Customized or made-to-order products are non-refundable unless there is a manufacturing defect.
Return Process: In case of any product defect or damage during delivery, please contact our support team at info@zetaseatings.com with relevant details. We will assess the issue and arrange a replacement or refund as applicable.